In today’s fast-paced manufacturing environment, empowered frontline workers are critical for maintaining high-quality standards and process efficiency. Strong connections between workers, processes and quality systems enable real-time decision-making, reduced errors and continuous improvement.

The ‘cost of poor quality’ (COPQ) refers to the costs incurred from producing defective products that don’t meet an organization’s minimum quality standards.

Organizations use root cause analysis (RCA) to find the source of faults or problems in a manufacturing process. Although many factors could contribute to a problem, there’s usually just one forming the root cause.