Reduce Cost of Poor Quality (COPQ)

Minimize business disruption, brand risk and revenue impact with ETQ Reliance QMS

ETQ Reliance facilitates continuous process improvement with a broad portfolio of quality management applications that minimize risk and cost across the product lifecycle. The QMS delivers a comprehensive, data-driven view of quality, supplier and safety processes, and allows organizations to minimize the costs and impact of waste, scrap, rework and warranties.

ETQ Reliance reduces the cost of poor quality by helping customers to:

  • Gain visibility and understand areas of excessive cost
  • Take informed action to address current and potential quality issues
  • Integrate ERP, CRM, MES, PLM and other enterprise solutions for a comprehensive view of the manufacturing ecosystem
  • Reduce manual processes to improve productivity
  • Lower inventory carrying costs and scrap to improve the bottom line

 

In just one instance of using the Reliance process, GM saved more than $165,000, or nearly 85% of the initial budget.

Joel Wolf, Manager Solutions Engineering & Data Analytics, GM
Reduce the Cost of Poor Quality (COPQ) with ETQ Reliance QMS Solution

Improve COST OF QUALITY

Make an impact on your organization’s bottom line

Embracing automated quality management processes fosters continuous improvement and subsequently reduces the cost of poor quality. Learn how to control the cost of poor quality in your organization.

  • Lower costs associated with scrap/rework  
  • Produce higher quality products  
  • Ensure brand protection   
  • Increase revenue 
  • Provide visibility across the organization
Read: The hidden costs of poor quality

With ETQ Reliance, customers have shown measurable improvement in reducing their cost of poor quality

Electronics leader Lumileds reduces its QMS technology footprint

Lumileds is the global leader in light engine technology. The company develops, manufactures and distributes groundbreaking LEDs and automotive lighting products that help customers gain and maintain a competitive edge. With ETQ Reliance, Lumileds cut its QMS technology footprint by 35% and trimmed about $700,000 per year in operating costs.

etq customer story lumileds copq roi
Trane reduced scrap and rework by 32% with ETQ Reliance

In 2013, Trane — then Ingersoll Rand — launched ETQ Reliance for its Club Car brand. Strategic planning included deploying modules for customer complaints and corrective action. In 2016, the company expanded its use of ETQ across the enterprise, launching Change Management and Supplier Audits globally and deploying Corrective and Preventative Actions (CAPA) and Planned Deviation to six pilot sites. Trane reduced scrap and rework by 32% & reduced overall warranty costs by 70% & tens of millions of dollars.

etq trane case study copq roi
Wabtec slashes quality costs by tens of millions of dollars

To identify quality problems before they appeared in customer stock, the freight train business purchased ETQ Reliance in 2012. In 2019, following the merger, Wabtec expanded licensing and usage of ETQ Reliance across all areas of the company. Wabtec saw $30M in annual savings in cost of quality programs. Cut the cost of poor quality by 15%, including a 50% reduction in tooling costs. Added $10-$12M in productivity gains over the last decade.

etq customer story wabtec copq roi

With ETQ Reliance, customers have shown measurable improvement in reducing their cost of poor quality

Electronics leader Lumileds reduces its QMS technology footprint

Lumileds is the global leader in light engine technology. The company develops, manufactures and distributes groundbreaking LEDs and automotive lighting products that help customers gain and maintain a competitive edge. With ETQ Reliance, Lumileds cut its QMS technology footprint by 35% and trimmed about $700,000 per year in operating costs.

etq customer story lumileds copq roi
Trane reduced scrap and rework by 32% with ETQ Reliance

In 2013, Trane — then Ingersoll Rand — launched ETQ Reliance for its Club Car brand. Strategic planning included deploying modules for customer complaints and corrective action. In 2016, the company expanded its use of ETQ across the enterprise, launching Change Management and Supplier Audits globally and deploying Corrective and Preventative Actions (CAPA) and Planned Deviation to six pilot sites. Trane reduced scrap and rework by 32% & reduced overall warranty costs by 70% & tens of millions of dollars.

etq trane case study copq roi
Wabtec slashes quality costs by tens of millions of dollars

To identify quality problems before they appeared in customer stock, the freight train business purchased ETQ Reliance in 2012. In 2019, following the merger, Wabtec expanded licensing and usage of ETQ Reliance across all areas of the company. Wabtec saw $30M in annual savings in cost of quality programs. Cut the cost of poor quality by 15%, including a 50% reduction in tooling costs. Added $10-$12M in productivity gains over the last decade.

etq customer story wabtec copq roi

Foster continuous improvement with these cost of quality capabilities

Provide supplier access in QMS processes

Provide supplier access in QMS processes with controlled access and visibility

ETQ Supplier Quality

Integrate enterprise systems

Integrate enterprise systems with flexible RESTful APIs for a comprehensive view of risk across the product life cycle

ETQ Platform

Holistic, consolidated reporting and trending

Holistic, consolidated reporting and trending provide the ability to effectively monitor and report on quality costs

ETQ Advanced Analytics

Embedded AI/ML capabilities

Embedded AI/ML capabilities provide automated and autonomous processes

ETQ ML Customer Story

Watch Customer Story

ETQ Quality Champions

ETQ Customers share their story of how ETQ Reliance improves cost of poor quality

Learn how you can lower your COPQ with a data-driven quality management system

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