Morning Sessions

All session times are subject to change.

• Welcome Keynote 
  Join ETQ CEO Rob Gremley for a review of what’s ahead at ETQ and how ETQ envisions providing you with great products and services.
  Speaker: Rob Gremley, CEO, ETQ  
• Insights: Advanced Analytics in Reliance 
  In this session, you’ll get an in-depth look at how Insights advanced analytics delivers critical decision support for quality and safety management, including process efficiency and timeliness, compliance, benchmarking, training status, and the safety pyramid. You’ll see a demonstration of how to use Insights with ETQ Reliance.  
  Speaker: Morgan Palmer, Chief Technology Officer, ETQ  

  
  Afternoon Sessions 

• Integration
  This session will provide how-to guidance on some of the most common web services integration use cases. For each use case, we will provide high-level recommendations on prepping for the integration, performing configuration and testing, and ultimately deploying the integration. 
  Speaker: Stephen Fischer, Senior Implementation Consultant, ETQ 
• New Product Introduction Application
  Learn the major new functionality planned for the New Product Introduction (NPI) application set, including new and enhanced processes for Strategic Innovation, Design Control and Post-Market Control. You will also have the opportunity to provide feedback on the proposed designs. 
  Speaker: Michel Moravia, Product Manager, ETQ  
• Customer Panel: Supplier Quality
  Join supplier quality professionals in this panel discussion to learn how supplier quality management can reduce risk and make your supply chain a competitive advantage. Hear their insights, best practices, lessons learned, and future plans, with practical tips for leveraging your QMS. 
  Speakers: Bhavin Virani, Senior Principal Consultant, ETQ, Stephen Pfister, Sr Manager – Product Management | Corporate Quality IT , Wabtec, Darrell Williams, Program Manager, Supplier Quality & Development Global Procurement & Supply Chain, Oshkosh  
• Life Sciences Medical Device Reporting – including eMDR and Eudamed
  This session will review the upcoming changes for medical device reporting (MDR) announced by the FDA and the European Union. Topics include global harmonization trends and the overall direction for eMDR and EUDAMED, the latest target timelines for implementing the changes, and our approach to supporting these requirements. 
  Speaker: Michel Moravia, Product Manager, ETQ 
• Training Management
  Primarily for customers who are not currently using the Training Management application. You will learn about key capabilities as well as implementation best practices.   We will also discuss ways to migrate your data from the previous Employee Training application.
  Speaker: Bhavin Virani, Senior Principal Consultant, ETQ 
• Customer Panel: Safety Management – Incidents
  Join ETQ customers in this panel discussion to learn how they use ETQ Reliance to manage safety incidents  Hear their insights, best practices, lessons learned, and future plans. 
  Speakers: Mihir More, Principal Consultant, ETQ, Marty Simpson, Manager, Aviation Safety Management System, Sikorsky, Dustin Lammers, Sr. Manager, Enterprise Application SH&E, Nutrien, Veronika Smid Dortch, IT Supervisor, R.R. Donnelley.

Morning sessions

Note: all session times are subject to change.

• UX/UI Best Practices 
  Join ETQ product experts to learn ETQ Reliance configurations that improve the user experience of common tasks. Includes a review of the latest industry best practices for usability design, and preview of upcoming user interface improvements in the product. 
  Speakers: Jess Robison, Principle UX/UI Designer, ETQ, Jean Kuehnel, Senior Implementation Consultant, ETQ
• Product Vision 
  ETQ Chief Technology Officer, Morgan Palmer, lays out the vision and plans for the ETQ Next Gen QMS, a combination of proven and leading-edge technology to deliver new levels of usability, flexibility, visibility and scalability.
  Speaker: Morgan Palmer, Chief Technology Officer, ETQ  
• Product Roadmap Updates
  Hear our product release schedule for the year. We will discuss the new capabilities, show a preview of upcoming innovations in search and analytics, and you’ll gain a better understanding of how these will be delivered through our continuous release process.
  Speaker: Morgan Palmer, Chief Technology Officer, ETQ 

  
  Afternoon Sessions

• Tips and Tricks 
  Learn from the best of ETQ. Get insight that will help you get the maximum value out of ETQ Reliance. Always the highest rated session at the conference.
  Speaker: Bhavin Virani, Senior Principal Consultant, ETQ  
• Risk Management
  Learn how the introduction of risk management in quality and safety will change your approach to compliance and continuous improvement. Using guidance from the latest standards and examples from various industries, learn how you can leverage ETQ Reliance to identify, assess and mitigate risk. 
  Speaker: Morgan Palmer, Chief Technology Officer, ETQ  
• Solutions for Quality Management in a Remote World (Mobile)
  Learn the most valuable use cases for mobile access and collaboration in quality and safety management. Learn how to take advantage of Reliance industry-leading mobile solution in this hands-on session. You will also have the opportunity to provide feedback on your own mobile use cases. 
  Speaker: Sam Maxim, Lead Product Owner, ETQ  
• Customer Panel: Complaints Management in Life Sciences
  Learn the major new thematic capabilities planned for Life Science – Complaint Management that dovetails with regulator’s harmonization and standardization plans. The session will feature a conversation around ETQ conceptual approach towards:-Customer Complaints
  -Out-of-Box Quality (OBQ) data
  -On-time delivery (OTD)
  -Customer requirements and order information
  -Delivery performance monitoring 
  Speakers: Michel Moravia, Product Manager, ETQ, Joel O’Connor, Product Line Owner – IT Director, Johnson & Johnson,  Penny Sangkhavichith, Sr Director, Quality | Digital Quality, Edwards Lifesciences, Michael Lim, Manager, Quality – Corporate Quality, Strategy and Execution, Edwards Lifesciences 
  
• Promotions and Patches Best Practices
  New session! Learn best practices for maintaining your Reliance environments from our Manager of Technology Services. He will also discuss the ETQ patch process, release notes, promotions and clones, Support and Implementation Consultant assistance as it relates to your Tech & Maintenance agreement and provide troubleshooting tips for common inquiries along the way.
  Speakers: Renay Barresi, Customer Success Manager, ETQ, Mahmoud Al-Khayyat, Technology Services Manager, ETQ  

Morning Sessions

Note: all session times are subject to change

• Customer Panel: Quality Journey 
  Hear leading organizations share where they are in their quality journey and their lessons learned along the way. You will learn how they measure and evaluate success and how they plan to move forward. Benefit from their best practices, whether you have been using a QMS for years or are just starting on your quality journey.
  Speakers: Danna Schum, Director of Sales – Strategic Enterprise Accounts, ETQ, Morgan Palmer, Chief Technology Officer, ETQ, Marlene Wolf, Chief Quality Executive, Educational Testing Service, Phil Clarke, Head of Quality, Almarai, Khaja Lashkari, Group Quality Systems Manager, Almarai.
• Innovation Awards 
  Each year ETQ recognizes customers who have implemented ETQ Reliance in innovative ways to solve important problems. You will learn from the three finalists as they present their innovative solutions and see if you can implement those solutions at your own organization.
  Speakers: Steen Andersen, Chief Customer Officer, and Innovation Award finalists 
• Birds of a Feather 
  Your chance to network with your peers and discuss pre-selected industry topics or challenges you face at your company. 

  
  Afternoon Sessions

• Migrating to Future Versions of Reliance
  ETQ’s product roadmap is bringing compelling new capabilities to market.  Join this session to learn how ETQ will help you migrate to future releases.
  Speaker: Morgan Palmer, Chief Technology Officer, ETQ
• Customer Panel: Harmonization
  Hear Quality leaders share how they harmonized their quality management around ETQ Reliance to reduce cost and improve visibility and efficiency. You’ll hear their insights, lessons learned and best practices.
  Speakers: Abhishek Semwal, Implementation Services Manager, ETQ, Jason Rice, Principle Program Leader, Chick-fil-A, Steven Bergeron, Director of Quality | US Mfg and QMS Infrastructure, Cree 
• Customer Panel: ROI of Shift to SaaS
  The shift from on premise to SaaS continues to accelerate as businesses seek to seize the significant benefits. Many of those benefits impact the bottom line, and it’s not just comparing direct costs, but also driving strategic value. Join quality leaders who have shifted to SaaS and to hear the ROI they expected and have realized.
  Speakers: David Isaacson, Senior Director, Product Marketing, ETQ, Harry Joseph, Application Specialist – EtQ Reliance, Kamstrup 
• Training Management
  In this session, you will hear about the capabilities and enhancements in the Training Management solution. We will also discuss success Stories and the Best Practices in Implementing Training Management. Finally we will discuss  a Migration Path from Employee Training to Training Management.
  Speaker: Bhavin Virani, Senior Principal Consultant, ETQ 
• Moving from Cost Center to Profit Center: ROI of QMS
  As quality expenses increase,  organizations are under increasing pressure to show a return on their investment.  Hear ETQ customers share how they measure and prove ROI to justify their investments in quality.   Learn how you can you use the data you already have to measure ROI and the real cost of quality.
  Speakers: David Isaacson, Senior Director, Product Marketing, ETQ, Shital Shah, Enterprise Manufacturing Systems Lead, Corning Incorporated, Adam Ryley, Global Quality Management Systems Leader, Trane Technologies.

• Training Series: Configuration Best Practices
  Difficulty Level: Basic/Intermediate
  This course will review best practices to follow while configuring ETQ Reliance. Avoiding tech debt, making application localization compliant, working with loops to avoid performance impacts etc.
  9:30 – 11:00 AM ET
• Training Series: Integrating Document Control with SharePoint Online
  Difficulty Level: Intermediate
  This course will show attendees how to integrate Reliance with SharePoint, enabling document synching with Document Control and SharePoint for publishing approved documents and archiving revised documents.
  11:30 – 1:00 AM ET
• Training Series: Enabling Supplier Access
  Difficulty Level: Expert
  This course will show attendees how to set up Reliance to enable Supplier Access to support various business applications! These business applications will include: Supplier Account Management, SCAR assignments, Submitting Supplier Documentations, and more!

  1:30 – 3:00 PM ET