Total Quality Management (TQM) Definition
What is a total quality management (TQM) system?
Total Quality Management (TQM) aims to enhance product and service quality by integrating all organizational functions for continuous improvement. A TQM system, therefore, describes any structured approach to improving quality throughout an organization.
Total quality management systems encompass a broad range of activities. These activities span quality planning and policy, quality control, employee training, and supplier relationships. TQM emphasizes the importance of creating a culture of quality where every employee contributes to the organization’s quality initiatives