Nonconformance Management Software | Increase Product Quality

Quality builds brands

Poor quality is expensive and has lasting effects on an organization’s reputation. Reduce customer complaints and foster continuous improvement by minimizing nonconformance. The Nonconformance management software application set is comprised of 5 apps to boost product quality:

Discover ETQ Reliance
Inspection Management
Nonconformance Reporting
Planned Deviation
Customer Feedback
Return Material Authorization

Inspection Management

Identify nonconformance on the production line

  • Enables the planning and execution of quality inspections throughout a manufacturing process.
  • Configurable framework supports various inspections and operational checklists.
  • Enables quality control (QC) data collection into ETQ Reliance for analysis and closed-loop quality.
  • Helps cross-functional teams identify, track and resolve issues sooner.

Integrates with:

  • Assets, Calibration & Maintenance, Suppliers, Materials & Chemicals, Nonconforming Material, Quality Events, Customer Feedback, Product Specification Management, Planned, SCAR
ETQ Noncormance inspector inspecting materials

Nonconformance Reporting

Nonconformances occur when a service, product or process does not meet defined specifications, industry regulations or standards. Nonconformances negatively impact organizations in terms of cost, reputation, efficiency and effectiveness. 

A part of a quality management system, nonconformance reporting manages the review and disposition of any production materials that do not conform to normal specifications.

The nonconformance management software application ensures any out of specification conditions are visible and enforces review and approval workflows, with timeliness tracking.

Integrates with:

  • ETQ Reliance® Corrective Action (CAPA) and Supplier Corrective Action (SCAR) for investigation and resolution
  • ETQ Reliance Risk Management tools to assess the risk of the nonconformance
  • ETQ Reliance Deviation Planning to track deviations from the standard process
  • 3rd-party systems (e.g. SAP, Oracle)
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ETQ Reliance nonconformance software report planned deviations plastic water bottle manufacturing assembly line

Planned Deviation

Identify deviations, develop a deviation plan with target completion dates, approve proposed deviations and verify the completion of deviations that are in process with ETQ nonconformance software. Create and assign action related to the deviation process being performed.

Integrates with: 

  • ETQ Reliance Nonconforming Material to initiate a deviation
  • ETQ Reliance Corrective and Preventive Action (CAPA) for investigation and resolution
  • ETQ Reliance Document Control
  • 3rd-party systems (e.g. SAP, Oracle)
Nonconformance software ETQ Reliance nonconformance report customer feedback happy and sad faces

Customer Feedback

Customer feedback is invaluable in the quality management and continuous improvement process and can be seamlessly integrated into the nonconformance handling process to enable a closed loop of feedback and actions.

ETQ Reliance nonconformance management software automates the process of managing customer profiles, tracking investigations and taking action on customer feedback to improve quality and boost brand loyalty.

Integrates with: 

  • ETQ Reliance Corrective Action (CAPA) for investigation and resolution
  • ETQ Reliance Return Material Authorization to record all necessary data related to the object being returned
  • ETQ Reliance Risk Management tools to identify and mitigate risk proactively
  • ETQ Reliance Nonconformance Handling to record and investigate failures
  • ETQ Reliance Complaint Handling for investigation, correction and regulatory reporting
  • 3rd-party systems (e.g. SAP, Oracle, SalesForce)
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ETQ Reliance nonconformance return material authorization boxes in warehouse with inspection failed sticker on box

Return Material Authorization

The Return Material Authorization app of ETQ Reliance nonconformance software tracks all returns that occur within a company. It allows users to identify the reason for return, material that needs to be returned, and quantities to be returned.

  • Users can generate nonconformances and other workflows that link directly to the original return.
  • Define templates for various types of correspondence

Integrates with:

  • 3rd-party systems (e.g. SAP, Oracle)
  • Automatically create events from 3rd party systems with automatic assignments based on data
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How can this nonconformance management app improve your quality processes?

Ensure product and service quality with nonconformance-driven continuous improvement

Minimize defects proactively to save recall, scrap and rework costs

Build brand loyalty with an automated, controlled and trackable Customer Feedback system

Why not take a minute to find out more about
ETQ Reliance for nonconformance management?

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Discover other
ETQ Reliance QMS application sets:

New Product Introduction
Supplier Quality
Health and Safety
Enterprise Risk Management
Environmental Management
Life Sciences Compliance
All Applications