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ETQ, Excellence Through Quality
ETQ, Excellence Through Quality
“Greater customer satisfaction is truly the goal of Herman Miller’s strategic thrust, and ETQ is the backbone of that strategic thrust.”
By digitizing and standardizing our safety, environment, and quality processes, we have been able to boost employee productivity, product quality, and customer satisfaction. Additionally, ETQ allows us to integrate our business processes both internally and with our suppliers to improve collaboration, breakthrough functional silos and deliver a competitive advantage. - Benjamin Bollenbacher, Director, Supply Chain Digital Capabilities,
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