ETQ Customer Experience

Guiding you along your quality journey

For more than 30 years, we’ve helped our customers drive excellence through quality.

ETQ customer experience toward quality technology services with colleagues shaking hands

Making you successful

Customer Success

When your quality journey begins, you are teamed up with a dedicated Customer Success Manager, who has only one goal in mind – your success.

Your Customer Success Manager guides you throughout your ETQ Journey, helping you achieve maximum value from your ETQ solutions.

Learn when, where
and how you want

Academy Training

ETQ Academy enables you to get the most out of your ETQ Solution, from onboarding to continuously educating you in the use of ETQ solutions.

A summary of course-styles:

  • Certification
  • eLearning
  • Micro learning
  • Academy Live

Get up and running quickly

Services

The ETQ Services team is a group of quality management experts rooted in over 25 years of know-how. Our certified consultants and PMP certified project managers all bring a deep knowledge of ETQ Reliance and implementation best practices to their client work.

Knowing that each organization has its own needs, we offer a variety of implementation approaches from a super rapid application deployment program (called “Super RAD”) to a fully customizable approach that is tailored to meet the most advanced enterprise application integration requirements.

Summary of services:

  • Remote configuration support
  • Data migration
  • Validation services
  • Integration with third party business systems
  • ETQ works with a network of worldwide business partners to deliver successful implementations
ETQ quality technology services with lady supporting an ETQ Reliance customer online.

We are here to help,
all day, every day

Support

24 x 7 x 365, we’ve got you covered. Whether you need assistance, support or questions answered, our support team is eager and happy to help.

  • Three levels of support plans
  • A rich knowledge base called Library
  • Peer-to-peer networking via Community

Collaborate with your peers in our Quality Champion Community

Community

ETQ Ambassadors have access to a unique community, a peer-to-peer network of Reliance customers, sharing real-life quality experiences. Explore a one-of-a-kind opportunity to exchange ideas, share experiences and ask questions with a group of quality industry leaders like you.

What a great team you (ETQ) have. How supportive and technically competent, and genuinely nice people to be around. You were responsive to asks that were repeatedly curve balls; kind when we asked silly question; patient when we asked complex questions.

National Fast Casual Restaurant Group

Why not take a minute
to find out more about ETQ Reliance.